Filers Ordering Terms
Effective date: 19 October 2026
These terms explain quotation requests made through the Filers app and website. Filers supplies beauty products and salon accessories for salons, beauty parlours and professional purchasers. Contact Filers by call or WhatsApp at +91 82402 28717.
Quotations and order confirmation
The product form and cart create a quotation request. They do not reserve stock, take payment or automatically confirm a purchase. Filers confirms availability, item-wise prices, applicable taxes, delivery charges, payment arrangements and estimated delivery through WhatsApp. A purchase proceeds only after the quotation and relevant order terms are agreed in that conversation.
The brand directory lets customers request products. It is not a live stock catalogue, and the presence of a brand or logo does not imply an official partnership, authorisation or guaranteed availability. Brand names and logos belong to their respective owners. If an item is unavailable, Filers may suggest an alternative; substitutions require your agreement.
Your product and delivery details
Provide accurate brand names, product descriptions, quantities, sizes or shades where relevant, and delivery contact details. Size is optional when requesting a quotation; if a specific size is needed, state it with its unit. Check the complete WhatsApp message before sending and raise any correction before confirming the order.
Do not enter unlawful requests, abusive content, passwords or unrelated sensitive information. The app is intended for adult business users. Information you send is handled under the Filers Privacy Policy.
Payments and delivery
There is no in-app payment collection in this version. Use only the payment method and recipient confirmed directly by Filers for the specific order. Never share a banking password, card PIN or OTP with anyone in the order chat.
Delivery timing and serviceability depend on the product, stock position, destination and courier arrangements. Any next-day or other delivery estimate must be confirmed for your PIN code in the quotation. An estimate is not a universal delivery guarantee.
Cancellation, shortages, damage and returns
Before confirming an order, ask Filers to confirm the cancellation, return, exchange and refund terms that apply to its products. Product type, hygiene seals, condition and whether an item has been dispatched can affect the available remedy, subject to applicable law. These terms do not impose a blanket "no refunds" rule.
Contact Filers promptly about an incorrect item, shortage or transit damage. Keep the packaging and provide the order reference and relevant photos if requested. Filers will review the issue and explain the available remedy and any return steps. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.
App operation and contact
The app needs an internet connection to load its Blogger-hosted ordering page. WhatsApp is a separate service. Draft orders may be lost if the page refreshes, the app closes or Android reclaims it; copy an important draft before leaving. Temporary outages, maintenance and third-party service changes may affect availability.
For order support, policy questions or a complaint, call or WhatsApp +91 82402 28717. These terms may be updated as the service changes; the effective date above identifies the current version.